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Data Center News > Blog > AI > We keep talking about AI agents, but do we ever know what they are?
AI

We keep talking about AI agents, but do we ever know what they are?

Last updated: October 12, 2025 11:12 pm
Published October 12, 2025
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We keep talking about AI agents, but do we ever know what they are?
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Contents
What are we even speaking about? Defining an “AI agent”Studying from the previous: How we realized to categorise autonomyThe rising frameworks for AI brokersFiguring out the gaps and challengesThe long run is agentic (and collaborative)

Think about you do two issues on a Monday morning.

First, you ask a chatbot to summarize your new emails. Subsequent, you ask an AI device to determine why your prime competitor grew so quick final quarter. The AI silently will get to work. It scours monetary studies, information articles and social media sentiment. It cross-references that information together with your inside gross sales numbers, drafts a method outlining three potential causes for the competitor’s success and schedules a 30-minute assembly together with your staff to current its findings.

We’re calling each of those “AI brokers,” however they symbolize worlds of distinction in intelligence, functionality and the extent of belief we place in them. This ambiguity creates a fog that makes it tough to construct, consider, and safely govern these {powerful} new instruments. If we will not agree on what we’re constructing, how can we all know once we’ve succeeded?

This put up will not attempt to promote you on one more definitive framework. As a substitute, consider it as a survey of the present panorama of agent autonomy, a map to assist us all navigate the terrain collectively.

What are we even speaking about? Defining an “AI agent”

Earlier than we are able to measure an agent’s autonomy, we have to agree on what an “agent” truly is. Essentially the most broadly accepted start line comes from the foundational textbook on AI, Stuart Russell and Peter Norvig’s “Artificial Intelligence: A Modern Approach.” 

They outline an agent as something that may be considered as perceiving its setting via sensors and performing upon that setting via actuators. A thermostat is an easy agent: Its sensor perceives the room temperature, and its actuator acts by turning the warmth on or off.

ReAct Mannequin for AI Brokers (Credit score: Confluent)

That traditional definition gives a strong psychological mannequin. For right now’s expertise, we are able to translate it into 4 key elements that make up a contemporary AI agent:

  1. Notion (the “senses”): That is how an agent takes in details about its digital or bodily setting. It is the enter stream that permits the agent to know the present state of the world related to its process.

  2. Reasoning engine (the “mind”): That is the core logic that processes the perceptions and decides what to do subsequent. For contemporary brokers, that is sometimes powered by a big language mannequin (LLM). The engine is liable for planning, breaking down massive targets into smaller steps, dealing with errors and choosing the proper instruments for the job.

  3. Motion (the “arms”): That is how an agent impacts its setting to maneuver nearer to its purpose. The power to take motion through instruments is what offers an agent its energy.

  4. Purpose/goal: That is the overarching process or goal that guides the entire agent’s actions. It’s the “why” that turns a set of instruments right into a purposeful system. The purpose may be easy (“Discover one of the best value for this e-book”) or complicated (“Launch the advertising marketing campaign for our new product”)

Placing all of it collectively, a real agent is a full-body system. The reasoning engine is the mind, nevertheless it’s ineffective with out the senses (notion) to know the world and the arms (actions) to alter it. This entire system, all guided by a central purpose, is what creates real company.

With these elements in thoughts, the excellence we made earlier turns into clear. A typical chatbot is not a real agent. It perceives your query and acts by offering a solution, nevertheless it lacks an overarching purpose and the power to make use of exterior instruments to perform it.

An agent, then again, is software program that has company. 

It has the capability to behave independently and dynamically towards a purpose. And it is this capability that makes a dialogue concerning the ranges of autonomy so essential.

Studying from the previous: How we realized to categorise autonomy

The dizzying tempo of AI could make it really feel like we’re navigating uncharted territory. However in the case of classifying autonomy, we’re not ranging from scratch. Different industries have been engaged on this downside for many years, and their playbooks provide {powerful} classes for the world of AI brokers.

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The core problem is all the time the identical: How do you create a transparent, shared language for the gradual handover of duty from a human to a machine?

SAE ranges of driving automation

Maybe probably the most profitable framework comes from the automotive trade. The SAE J3016 standard defines six ranges of driving automation, from Stage 0 (totally handbook) to Stage 5 (totally autonomous).

The SAE J3016 Ranges of Driving Automation (Credit score: SAE Worldwide)

What makes this mannequin so efficient is not its technical element, however its give attention to two easy ideas:

  1. Dynamic driving process (DDT): That is the whole lot concerned within the real-time act of driving: steering, braking, accelerating and monitoring the street.

  2. Operational design area (ODD): These are the particular situations below which the system is designed to work. For instance, “solely on divided highways” or “solely in clear climate in the course of the daytime.”

The query for every degree is straightforward: Who’s doing the DDT, and what’s the ODD? 

At Stage 2, the human should supervise always. At Stage 3, the automobile handles the DDT inside its ODD, however the human should be able to take over. At Stage 4, the automobile can deal with the whole lot inside its ODD, and if it encounters an issue, it could actually safely pull over by itself.

The important thing perception for AI brokers: A sturdy framework is not concerning the sophistication of the AI “mind.” It is about clearly defining the division of duty between human and machine below particular, well-defined situations.

Aviation’s 10 Ranges of Automation

Whereas the SAE’s six ranges are nice for broad classification, aviation gives a extra granular mannequin for programs designed for shut human-machine collaboration. The Parasuraman, Sheridan, and Wickens model proposes an in depth 10-level spectrum of automation.

Ranges of Automation of Determination and Motion Choice for Aviation (Credit score: The MITRE Company)

This framework is much less about full autonomy and extra concerning the nuances of interplay. For instance:

  • At Stage 3, the pc “narrows the choice down to some” for the human to select from.

  • At Stage 6, the pc “permits the human a restricted time to veto earlier than it executes” an motion.

  • At Stage 9, the pc “informs the human provided that it, the pc, decides to.”

The important thing perception for AI brokers: This mannequin is ideal for describing the collaborative “centaur” programs we’re seeing right now. Most AI brokers will not be totally autonomous (Stage 10) however will exist someplace on this spectrum, performing as a co-pilot that means, executes with approval or acts with a veto window.

Robotics and unmanned programs

Lastly, the world of robotics brings in one other important dimension: context. The Nationwide Institute of Requirements and Know-how’s (NIST) Autonomy Levels for Unmanned Systems (ALFUS) framework was designed for programs like drones and industrial robots.

The Three-Axis Mannequin for ALFUS (Credit score: NIST)

Its predominant contribution is including context to the definition of autonomy, assessing it alongside three axes:

  1. Human independence: How a lot human supervision is required?

  2. Mission complexity: How tough or unstructured is the duty?

  3. Environmental complexity: How predictable and secure is the setting by which the agent operates?

The important thing perception for AI brokers: This framework reminds us that autonomy is not a single quantity. An agent performing a easy process in a secure, predictable digital setting (like sorting information in a single folder) is essentially much less autonomous than an agent performing a fancy process throughout the chaotic, unpredictable setting of the open web, even when the extent of human supervision is identical.

The rising frameworks for AI brokers

Having seemed on the classes from automotive, aviation and robotics, we are able to now look at the rising frameworks designed for AI brokers. Whereas the sector continues to be new and no single normal has gained out, most proposals fall into three distinct, however usually overlapping, classes primarily based on the first query they search to reply.

Class 1: The “What can it do?” frameworks (capability-focused)

These frameworks classify brokers primarily based on their underlying technical structure and what they’re able to attaining. They supply a roadmap for builders, outlining a development of more and more subtle technical milestones that usually correspond on to code patterns.

A major instance of this developer-centric method comes from Hugging Face. Their framework makes use of a star ranking to indicate the gradual shift in management from human to AI:

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5 Ranges of AI Agent Autonomy, as proposed by HuggingFace (Credit score: Hugging Face)

  • Zero stars (easy processor): The AI has no affect on this system’s circulation. It merely processes data and its output is displayed, like a print assertion. The human is in full management.

  • One star (router): The AI makes a fundamental choice that directs program circulation, like selecting between two predefined paths (if/else). The human nonetheless defines how the whole lot is completed.

  • Two stars (device name): The AI chooses which predefined device to make use of and what arguments to make use of with it. The human has outlined the out there instruments, however the AI decides find out how to execute them.

  • Three stars (multi-step agent): The AI now controls the iteration loop. It decides which device to make use of, when to make use of it and whether or not to proceed engaged on the duty.

  • 4 stars (totally autonomous): The AI can generate and execute completely new code to perform a purpose, going past the predefined instruments it was given.

Strengths: This mannequin is superb for engineers. It is concrete, maps on to code and clearly benchmarks the switch of govt management to the AI. 

Weaknesses: It’s extremely technical and fewer intuitive for non-developers making an attempt to know an agent’s real-world affect.

Class 2: The “How can we work collectively?” frameworks (interaction-focused)

This second class defines autonomy not by the agent’s inside expertise, however by the character of its relationship with the human consumer. The central query is: Who’s in management, and the way can we collaborate?

This method usually mirrors the nuance we noticed within the aviation fashions. As an example, a framework detailed within the paper Levels of Autonomy for AI Agents defines ranges primarily based on the consumer’s position:

  • L1 – consumer as an operator: The human is in direct management (like an individual utilizing Photoshop with AI-assist options).

  • L4 – consumer as an approver: The agent proposes a full plan or motion, and the human should give a easy “sure” or “no” earlier than it proceeds.

  • L5 – consumer as an observer: The agent has full autonomy to pursue a purpose and easily studies its progress and outcomes again to the human.

Ranges of Autonomy for AI Brokers

Strengths: These frameworks are extremely intuitive and user-centric. They straight tackle the important problems with management, belief, and oversight.

Weaknesses: An agent with easy capabilities and one with extremely superior reasoning may each fall into the “Approver” degree, so this method can generally obscure the underlying technical sophistication.

Class 3: The “Who’s accountable?” frameworks (governance-focused)

The ultimate class is much less involved with how an agent works and extra with what occurs when it fails. These frameworks are designed to assist reply essential questions on legislation, security and ethics.

Assume tanks like Germany’s Stiftung Neue VTrantwortung have analyzed AI brokers via the lens of authorized legal responsibility. Their work goals to categorise brokers in a means that helps regulators decide who’s liable for an agent’s actions: The consumer who deployed it, the developer who constructed it or the corporate that owns the platform it runs on?

This attitude is crucial for navigating complicated laws just like the EU’s Artificial Intelligence Act, which is able to deal with AI programs otherwise primarily based on the extent of danger they pose.

Strengths: This method is completely important for real-world deployment. It forces the tough however mandatory conversations about accountability that construct public belief.

Weaknesses: It is extra of a authorized or coverage information than a technical roadmap for builders.

A complete understanding requires taking a look at all three questions directly: An agent’s capabilities, how we work together with it and who’s liable for the end result..

Figuring out the gaps and challenges

Wanting on the panorama of autonomy frameworks reveals us that no  single mannequin is enough as a result of the true challenges lie within the gaps between them, in areas which are extremely tough to outline and measure.

What’s the “Street” for a digital agent?

The SAE framework for self-driving vehicles gave us the {powerful} idea of an ODD, the particular situations below which a system can function safely. For a automobile, that may be “divided highways, in clear climate, in the course of the day.” It is a nice answer for a bodily setting, however what’s the ODD for a digital agent?

See also  ServiceNow deploys AI agents to boost enterprise workflows

The “street” for an agent is the complete web. An infinite, chaotic and always altering setting. Web sites get redesigned in a single day, APIs are deprecated and social norms in on-line communities shift. 

How can we outline a “secure” operational boundary for an agent that may browse web sites, entry databases and work together with third-party providers? Answering this is among the greatest unsolved issues. And not using a clear digital ODD, we will not make the identical security ensures which are turning into normal within the automotive world.

This is the reason, for now, the simplest and dependable brokers function inside well-defined, closed-world situations. As I argued in a current VentureBeat article, forgetting the open-world fantasies and specializing in “bounded issues” is the important thing to real-world success. This implies defining a transparent, restricted set of instruments, information sources and potential actions. 

Past easy device use

Right this moment’s brokers are getting superb at executing simple plans. For those who inform one to “discover the value of this merchandise utilizing Software A, then e-book a gathering with Software B,” it could actually usually succeed. However true autonomy requires rather more. 

Many programs right now hit a technical wall when confronted with duties that require:

  • Lengthy-term reasoning and planning: Brokers wrestle to create and adapt complicated, multi-step plans within the face of uncertainty. They’ll comply with a recipe, however they can not but invent one from scratch when issues go improper.

  • Strong self-correction: What occurs when an API name fails or an internet site returns an sudden error? A really autonomous agent wants the resilience to diagnose the issue, type a brand new speculation and take a look at a distinct method, all with out a human stepping in.

  • Composability: The long run doubtless includes not one agent, however a staff of specialised brokers working collectively. Getting them to collaborate reliably, to move data backwards and forwards, delegate duties and resolve conflicts is a monumental software program engineering problem that we’re simply starting to deal with.

The elephant within the room: Alignment and management

That is probably the most important problem of all, as a result of it is not simply technical, it is deeply human. Alignment is the issue of guaranteeing an agent’s targets and actions are per our intentions and values, even when these values are complicated, unspoken or nuanced.

Think about you give an agent the seemingly innocent purpose of “maximizing buyer engagement for our new product.” The agent would possibly appropriately decide that the simplest technique is to ship a dozen notifications a day to each consumer. The agent has achieved its literal purpose completely, nevertheless it has violated the unspoken, common sense purpose of “do not be extremely annoying.”

It is a failure of alignment.

The core issue, which organizations just like the AI Alignment Forum are devoted to finding out, is that it’s extremely laborious to specify fuzzy, complicated human preferences within the exact, literal language of code. As brokers turn into extra {powerful}, guaranteeing they don’t seem to be simply succesful but in addition secure, predictable and aligned with our true intent turns into an important problem we face.

The long run is agentic (and collaborative)

The trail ahead for AI brokers will not be a single leap to a god-like super-intelligence, however a extra sensible and collaborative journey. The immense challenges of open-world reasoning and ideal alignment imply that the longer term is a staff effort.

We’ll see much less of the one, omnipotent agent and extra of an “agentic mesh” — a community of specialised brokers, every working inside a bounded area, working collectively to deal with complicated issues. 

Extra importantly, they may work with us. Essentially the most worthwhile and most secure functions will preserve a human on the loop, casting them as a co-pilot or strategist to enhance our mind with the velocity of machine execution. This “centaur” mannequin would be the simplest and accountable path ahead.

The frameworks we have explored aren’t simply theoretical. They’re sensible instruments for constructing belief, assigning duty and setting clear expectations. They assist builders outline limits and leaders form imaginative and prescient, laying the groundwork for AI to turn into a reliable companion in our work and lives.

Sean Falconer is Confluent’s AI entrepreneur in residence.

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