ResultsCX, a Fort Lauderdale, FL-based supplier of buyer expertise administration (CXM) providers, acquired Aucera (fka DialAmerica), a Mahwah, NJ-based supplier of a buyer expertise administration supplier.
The quantity of the deal was not disclosed.
Led by Christopher Conway, CEO, Aucera is a contact heart delivering greater than 100 million experiences a 12 months throughout each nearshore and offshore places.
Led by CEO Rajesh Subramaniam, ResultsCX is a supplier of buyer expertise administration (CXM) options to 130+ international manufacturers, together with Fortune 100 and FTSE 250 firms. The corporate serves clients and companies throughout Healthcare, Media, Telecom, Quick Progress expertise, Retail, Banking and Monetary Providers, and different industries globally.
With this addition, ResultsCX will develop its US presence and enhance its service capabilities in core verticals together with Healthcare, BFSI, and Utilities. Aucera is the most recent in a collection of acquisitions which embrace UK-based Huntswood in 2024, Eire-based Zevas Communications in 2023, and Bulgaria-based 60K in 2022. Over the past three years, ResultsCX has invested over $200M in natural and inorganic development that has accelerated growth to a worldwide presence of 9 nations, 24,000+ staff, and 130+ purchasers. These investments have enabled the corporate so as to add differentiated capabilities, increase into new markets, and spend money on expertise.
ResultsCX is backed by ChrysCapital, a $6 billion AUM India-based personal fairness agency.
FinSMEs
20/03/2025
