International colocation supplier, Telehouse Worldwide Company of Europe, has launched Telehouse Buyer Plus, a premium concierge service designed to supply prospects enhanced, highly-personalised assist for managing their operational relationship with Telehouse.
The premium concierge service builds upon an already profitable programme that has for a number of years been delivering distinctive outcomes for purchasers with bespoke wants. Telehouse has now formalised the service to satisfy the growing demand from companies that require a extremely built-in and strategic partnership with their colocation knowledge centre supplier, significantly in industries with stringent regulatory and operational wants.
Telehouse Buyer Plus is out there in two tiers, Gold and Platinum, to accommodate a variety of enterprise wants. The Gold tier is right for companies requiring devoted assist with common service opinions and detailed reporting. Purchasers on this tier profit from a devoted Buyer Success Supervisor who serves as a central level of contact, manages onboarding and ensures easy escalation of any points that come up. This tier additionally consists of common reporting on service efficiency, updates on energy utilization and metrics equivalent to SLA compliance. As well as, companies within the Gold tier obtain invites to common enterprise evaluation conferences to make sure ongoing alignment between their operational wants and Telehouse’s providers.
For purchasers with extra advanced necessities or essential infrastructure wants, the Platinum tier gives enhanced assist. Along with all the advantages of the Gold tier, Platinum prospects obtain limitless audit coordination and documentation assist, serving to them navigate regulatory compliance effortlessly.
Weekly operational conferences present direct communication on upcoming upkeep, safety and amenities updates, whereas challenge coordination ensures that shoppers’ initiatives keep on monitor. The Platinum service additionally gives peer-to-peer engagement alternatives, permitting prospects to attach with over 1,000 companions within the Telehouse connectivity ecosystem.
Nick Layzell, Buyer Success Director at Telehouse, commented, “We created the Telehouse Buyer Plus service in response to rising buyer demand for a service that goes past our current account administration package deal. Our Buyer Success Managers act because the central hub for consumer communications, making certain easy operations, sooner challenge decision and a extra strategic relationship with Telehouse. The Telehouse Buyer Plus service elevates the shopper expertise and helps to assist their development in a quickly altering trade.”
