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ServiceNow believes that extra areas inside an enterprise can profit from brokers, and because it upgrades its agent platform and makes acquisitions, the corporate plans on doubling down on brokers much more.
ServiceNow introduced the acquisition of Moveworks on Tuesday together with new agent capabilities. It additionally made its orchestration platform typically accessible and introduced plans to combine agentic enterprise search.
Amit Zavery, ServiceNow CPO, informed VentureBeat that the corporate sees numerous potential within the infrastructure round AI.
“There are numerous issues to do on this area and [this new] launch has numerous capabilities round AI brokers,” stated Zavery. “It’s core parts of a platform, and that’s one thing we’re going to proceed doubling down [on] and investing in.”
ServiceNow has added new brokers to its library of pre-built AI brokers, together with a brand new safety operations (SecOps) agent, a set of autonomous change administration brokers, and a community take a look at and restore agent. The corporate additionally up to date its AI Agent Orchestrator and AI Agent Studio, including new options and making them typically accessible.
Wider agent attain
ServiceNow presents pre-built brokers for particular groups and in addition helps clients construct their very own. The corporate first introduced its library of AI brokers in September and has frequently added to that library.
The SecOps agent ideally would “assist get rid of repetitive duties and empower SecOps groups to concentrate on shortly stopping actual threats,” stated Zavery. The autonomous change administration brokers will generate customized implementation and exams, whereas the proactive community take a look at and restore AI agent troubleshoots, detects and diagnoses community points earlier than efficiency is impacted.
These new brokers automate extra areas of a corporation, and Zavery stated ServiceNow is “seeing numerous new use instances emerge as we see that worth for patrons.” The corporate hopes that brokers will assist workers work together with them in another way.
Zavery stated that its acquisition of Moveworks and its up to date agentic platform permits ServiceNow to develop agentic capabilities to enterprise search, utilizing brokers to seek out any info an worker wants about their group.
“That is the place Moveworks helps us get into and double down on our AI funding going ahead,” stated Zavery. “We’re the workflow chief and have numerous information capabilities. We’ve been doing numerous AI-related and really succesful use instances supply there. So that each one stays intact and it simply accelerates a few of these issues, particularly round AI.”
Enhanced orchestration
ServiceNow has additionally opened up its AI Agent Orchestrator and AI Agent Studio to normal availability. The platforms assist organizations construct brokers, onboard and coordinate them.
Customers can now confer with an analytics dashboard to visualise AI agent utilization, high quality and worth. In a demo to reporters, ServiceNow VP of AI and innovation Dorit Zilbershot stated that directors will be capable to clearly see what number of duties the agent is closing and decide whether it is working in line with plan.
The AI Agent Studio now has guided directions, which the corporate says make it “simpler than ever to design and configure new AI brokers utilizing pure language descriptions.”
ServiceNow has lengthy advocated for brokers to be a part of a corporation’s workflow. It additionally helps “invisible brokers” — the place workers work together with brokers however don’t essentially know what these brokers are doing to satisfy their duties.
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