IgniteTech, an Austin, TX-based AI-first enterprise software program firm, acquired Khoros, an Austin, TX-based supplier of a digital-first buyer engagement platform.
The quantity of the deal was not disclosed.
With the acquisition, IgniteTech will improve your entire Khoros platform, together with Communities, Service and Social Media Administration, with new AI options, beginning with key capabilities for Communities and Service.
Led by CEO Chris Tranquill, Khoros offers enterprise software program that makes it simpler for advanced manufacturers to have interaction with prospects at scale throughout all digital, social and brand-owned channels. Whether or not it’s for service and help, communications or gross sales, the options empowered by superior automation and AI generate extra constant, personalised and useful omni-channel interactions between manufacturers and their audiences.
Khoros serves 2,000 firms, together with a 3rd of the Fortune 100.
Led by Eric Vaughan, CEO, IgniteTech is a world, AI-first enterprise software program firm. The corporate has created two new AI-powered improvements, Eloquens AI and MyPersonas, together with AI capabilities throughout its total platform.
FinSMEs
27/05/2025
NEWS PROVIDED BY
Ignite Enterprise Software Solutions, Inc.
Could 27, 2025, 07:00 ET
SHARE THIS ARTICLE
New AI Options to Empower Model Communities as Digital Discovery Evolves
AUSTIN, Texas, Could 27, 2025 /PRNewswire/ — IgniteTech, a frontrunner in AI innovation for enterprise software program, at this time introduced its acquisition of Khoros, the great platform for digital-first buyer engagement. IgniteTech is ready to combine its confirmed AI applied sciences throughout the Khoros platform. This strategic transfer comes as manufacturers with out AI-enhanced capabilities face up to 40% drops in visibility and engagement.
“Khoros has discovered its preferrred residence at IgniteTech,” mentioned Eric Vaughan, CEO of IgniteTech. “As an AI-first innovation firm, we acknowledge the basic shift in how prospects work together with manufacturers. AI reply engines are quickly widening the hole between market leaders and people failing to know the modifications required to maintain up. We’ll ship an AI Neighborhood Orchestrator and Model Defender, plus a whole AI-driven Model Intelligence Suite, all multilingual and delicate to international cultural nuances—reworking the Khoros Communities and Khoros Service (beforehand Khoros Care) product strains, serving to manufacturers keep management over their narrative.”
“This acquisition marks an thrilling new chapter for Khoros and its prospects,” added Chris Tranquill, CEO of Khoros. “Our prospects have constructed invaluable communities and model care packages now challenged by AI reply engines. By becoming a member of the IgniteTech household, they’ll acquire crucial aggressive benefits as slower-adoptive opponents see their digital investments lose relevance and worth within the AI-first world.”
This acquisition follows IgniteTech’s full shift into an AI-first group, pioneering AI applied sciences from the bottom up in lower than 10 months. These improvements will now improve your entire Khoros product suite, creating smarter, extra interactive experiences throughout all digital touchpoints.
Enhancing the Full Khoros Platform
IgniteTech is enhancing your entire Khoros platform—together with Communities, Service and Social Media Administration—with new AI options, beginning with these key capabilities for Communities and Service that ship necessary worth:
For Khoros Communities:
AI Knowledgeable Assist – Superior AI offering rapid, multi-lingual responses, lowering response occasions from hours to minutes whereas driving larger engagement.
AI Discovery Defender – Ensures group content material stays discoverable by AI techniques, as unprepared opponents face 49% traffic losses following Google’s AI introduction.
AI Model Defender – Displays what AI techniques say about your model, correcting misinformation whereas sustaining narrative management. Manufacturers with subtle monitoring see 18% higher clickthrough rates.
AI Neighborhood Orchestration – AI instruments working alongside group managers to generate content material, average interactions, analyze sentiment and determine engagement alternatives—creating vibrant communities whereas surfacing actionable insights.
For Khoros Service:
Model Intelligence Suite – Full resolution for digital model administration.
AI Model Care Knowledgeable – Routes high-risk interactions to people whereas dealing with routine inquiries persistently. With 83% of customersanticipating rapid responses, this creates a aggressive benefit.
AI Social Pulse Monitor – Detects dialog patterns invisible to standard instruments, figuring out rising points earlier than they impression enterprise.
AI Creator Intelligence System – Identifies preferrred creator partnerships primarily based on genuine alignment slightly than superficial metrics, with early adopters seeing 40-60% higher conversion rates.
The AI Know-how Integration
IgniteTech’s AI method distinctly enhances each Khoros Communities and Khoros Service with a unified philosophy that retains people on the middle. Slightly than changing people with AI or leaving them struggling with out help, the implementation creates a partnership the place human experience and AI capabilities amplify one another’s strengths. Neighborhood managers and Service brokers keep management whereas AI handles repetitive duties, offers on the spot help and augments human capabilities. This human-centered method ensures that know-how enhances human judgment and creativity slightly than making an attempt to substitute for it.
Implementation Timeline
Because the market divide expands between AI-enabled leaders and more and more marginalized followers, Khoros prospects will obtain AI Knowledgeable Assist performance by mid Q3 2025, with AI Discovery Defender and AI Model Defender integration following in the midst of Q3 and This fall 2025. The Model Intelligence Suite for Khoros Service will start rolling out in parallel. A preview of the upcoming capabilities is on the market instantly at https://ignitetech.ai/khoros for all Khoros prospects.
Jones and Spross, PLLC, and Willkie Farr & Gallagher, LLP served as counsel to IgniteTech, and Moelis & Firm LLC acted as unique monetary advisor and Kirkland & Ellis LLP as authorized counsel to Khoros for the transaction.
About IgniteTech
IgniteTech is a world, . With a observe report of profitable firm and know-how acquisitions with fast innovation, IgniteTech’s options energy the world’s companies. Since retooling the corporate in 2024 to develop into an AI innovation group, IgniteTech has created two new AI-powered improvements, Eloquens AI and MyPersonas, together with AI capabilities throughout its total platform.
Media Contact: [email protected] Observe: LinkedIn / X
About Khoros
Khoros’ award-winning enterprise software program makes it simpler for advanced manufacturers to have interaction with prospects at scale throughout all digital, social and brand-owned channels. Whether or not it’s for service and help, communications or gross sales, the options powered by superior automation and AI unlock extra constant, personalised and useful omni-channel interactions between manufacturers and their audiences. Khoros serves 2,000 of the world’s most respected firms, together with a 3rd of the Fortune 100, and persistently receives recognition as a Finest Place to Work. For extra info, please go to https://khoros.com.
