Replace: After an AWS outage this morning, our servers bought overloaded and it corrupted some consumer information. We’ve now recognized a safety concern the place some customers had been in a position to see thumbnails of cameras that weren’t their very own within the Occasions tab. Happily, they weren’t in a position to view stay streams or watch these movies, solely the thumbnails had been seen.
Thus far we’ve collected 14 reviews of this taking place, however we’re at present figuring out all affected customers. These affected customers will probably be notified asap. We may also ship notification to all Wyze customers explaining what occurred.
As quickly as we noticed these reviews we took down the Occasions tab. We then added in an additional layer of verification for every consumer earlier than they might see thumbnails. To be further protected, we at the moment are power logging out all customers who’ve used the Wyze app right now to reset tokens.
We are going to clarify in additional element as soon as we end investigating precisely how this occurred and additional steps we’ll take to verify it doesn’t occur once more. Once more, we’re very sorry for the inconvenience right now. Because of everybody who helped report incidents and helped get units again on-line. Our deepest apologies to everybody affected.
