For organizations who’re nonetheless wedded to the foundations and constructions of robotic course of automation (RPA), then contemplating agentic AI as the subsequent step for automation could also be faintly terrifying. SS&C Blue Prism, nonetheless, is right here to assist, taking clients on the journey from RPA to agentic automation at a tempo with which they’re comfy.
Massive as it might be, this transfer is a needed one. Trendy workflows are at a stage of complexity that outlines what conventional RPA was designed to do, in keeping with Steven Colquitt, VP Software program Engineering, SS&C Blue Prism. Unstructured knowledge comes from varied sources resembling non-deterministic real-world interactions. “Inputs can range, outcomes can shift and selections rely upon context in real-time,” notes Colquitt.
Brian Halpin, Managing Director, Automation, SS&C Blue Prism, offers the instance of a credit score settlement the place you may have to get 30 or 40 solutions from it. He makes use of the phrase “solutions” intentionally versus knowledge factors to account for the extent of reasoning that a big language mannequin (LLM) performs.
The component of this being a journey continues to resonate, nonetheless. “We’re now saying we’re giving an AI agent the result that we wish, however we’re not giving it the directions on learn how to full,” says Halpin. “We’re not saying, ‘comply with the first step, two, three, 4, 5.’ We’re saying, ‘I need this mortgage reviewed’ or ‘I need this buyer onboarded.’
“In the end, I believe that’s the place the market will go,” provides Halpin. “Is it prepared for that? No. Why? As a result of there’s belief, there’s rules, there’s auditability […] stability, safety. We all know LLMs are susceptible to hallucinations, we all know they drift, and [if] you alter the underlying mannequin, issues change and responses get totally different.
“There’s an terrible lot of studying to occur earlier than I believe corporations go totally autonomous and actual agentic workflows [are] pushed from that type of non-deterministic perspective,” says Halpin. “However then, there will likely be one thing else, proper? There will likely be one other mannequin. So actually, it’s all a journey proper now.”
SS&C Blue Prism has hundreds of shoppers who’ve automated processes in place, from facilities of excellence (CoEs) to operating digital staff of their operations, who they’re hoping to improve into the “world of AI”, as Halpin places it. Typically it’s about connecting two separate areas.
“It’s been attention-grabbing,” Halpin notes. “As I discuss to [our] clients, I see a standard thread amongst corporations proper now the place, in quite a lot of instances, AI has been established as a separate unit in an organization. You go over to the method automation group, and so they’re perhaps not even allowed to make use of the AI.
“So, it’s about, ‘How do you assist them get that functionality and mix it into their course of effectivity and permit them to get to the subsequent 20%, 30% of automation, when it comes to the end-to-end course of?’”
As a part of this, SS&C Blue Prism is quickly to launch new expertise which helps organizations construct and embed AI brokers inside workflows, in addition to help with orchestration. Those that attended TechEx International, on February 4-5 as a part of the Intelligent Automation convention, the place SS&C Blue Prism participated, acquired the complete story, in addition to understanding the corporate’s ongoing path.
“[SS&C Technologies] are one of many largest customers of RPA on the planet,” provides Halpin. “Now we have over three and a half thousand digital staff deployed [across the SS&C estate]. We’re saving a whole bunch of hundreds of thousands in run-rate profit. We’ve about 35 AI brokers in manufacturing connected to these digital staff doing […] advanced duties, and actually, we simply need to share that journey.”
Watch the complete interview with Brian Halpin beneath:
Photograph by Patrick Tomasso on Unsplash
