The airline advised Community World that when the essential piece of what it described as “third-party multi-redundant {hardware}” failed unexpectedly, “it impacted a number of of our key techniques that allow us to run numerous operations.” The corporate is at the moment working with its vendor to exchange the defective tools on the knowledge heart.
The airline has cancelled greater than 150 flights since Sunday night, together with 64 on Monday. The corporate stated extra flight disruptions are possible because it repositions plane and crews all through its community.
Alaska Airways emphasised that the security of its flights was by no means compromised, and that “the IT outage isn’t associated to some other present occasions, and it’s not related to the latest cybersecurity incident at Hawaiian Airways.”
The airline didn’t present extra info to Community World in regards to the specifics of the outage.
“There are lots of redundant parts that may fail,” stated Roberts, noting that it might have been one thing so simple as a RAID array (which mixes a number of bodily knowledge storage parts into a number of logical items). Or, on the community facet, it might have been the failure of a pair of load balancers.
“It’s fascinating that redundancy didn’t save them,” stated Roberts. “Maybe a number of items of {hardware} have been impacted by the identical challenge, like a firmware replace. Or, possibly they’re simply actually unfortunate.”
