Zscaler, trusted for resilience.
As we not too long ago introduced, Zscaler continues to develop, including an increasing number of prospects in search of a trusted safety cloud that gives safety and an important person expertise. Passing 500 billion daily transactions was a serious milestone that we couldn’t have reached with out the belief put in us by our buyer base.
That belief has been arduous received, and rightly so, given the truth that Zscaler is a safety cloud that sits inline between customers, units, and purposes, making us mission vital for our prospects. The reliability and efficiency of our service are paramount, which is why we go to such lengths to remain on high of demand, each by way of service availability and capability.
And it’s working! Because the variety of every day transactions has risen over current years, now we have seen an inverse drop within the variety of help tickets dealt with by our buyer success group.
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Enterprise Continuity in Focus
Enterprise continuity planning (BCP) has been receiving heightened consideration in 2024, pushed by the rising variety of governmental and {industry} rules compelling it, resembling DORA, but in addition by some high-profile IT outages that had widespread influence all over the world. The reliance on being safe and on-line means distributors should do all they’ll to offer dependable companies that additionally keep compliance with regulatory mandates.
Prospects, particularly from regulated industries, typically ask us, ”We belief Zscaler and your investments in constructing probably the most trusted safety cloud, however how ought to we plan for a drive majeure occasion, as unlikely as it could be?”
In early 2023, Zscaler introduced resilience capabilities for our safety cloud, offering organizations with a method to keep linked, even within the occasion of a widespread web outage, or a nation-state-level assault on the infrastructure underpinning Zscaler companies.
These extensively adopted customer-controlled resilience options serve the essential must preserve the lights on. Now it’s time to go to the following degree, and so we’re delighted to be saying important enhancements to our resilience options that decrease disruption to regular exercise, even throughout a catastrophic, so-called “black swan” occasion.
We laid out three targets when fascinated about methods to construct on our preliminary resilience capabilities:
- Present enterprise continuity with a full safety posture, even throughout a catastrophic occasion
- Make it even simpler to configure and deploy
- Make it easy, and even automated, to set off
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Introducing Enterprise Continuity Personal Clouds
For the following evolution in our resilience resolution, we’re introducing Personal Enterprise Continuity Clouds that add a non-public management airplane to the prevailing personal knowledge airplane to facilitate entry to purposes with a full safety posture within the occasion the general public cloud is unavailable or unreachable. Prospects will be capable to deploy native companies in their very own knowledge middle, and even go for an upcoming absolutely Zscaler-managed resolution. The parts to make this work fluctuate for web/SaaS and personal purposes, so let’s unpack this in additional element.
Web and SaaS Functions (ZIA)
In the case of entry to the online, and web-hosted (SaaS) purposes, if the client needs to retain granular controls throughout a catastrophic failure they might deploy a number of Personal Service Edges. Managed by Zscaler Cloud Operations, these bodily or digital home equipment present the identical performance accessible underneath regular operations via Zscaler’s Public Service Edges, the web gateways to the Zero Belief Alternate (of which there are greater than 160 all over the world). Main features of a Service Edge embody bidirectional net site visitors inspection for malware, and the enforcement of malware, safety, compliance, knowledge loss prevention, and firewall insurance policies.
To the Personal Service Edge, we’re including the power for Consumer Connector to failover to the Personal Service Edge, and set up a Z-Tunnel 1.0, leveraging the Enterprise Continuity PAC file. A brand new Personal Coverage Caching functionality is added, which facilitates seamless failover between itself and Public Service Edges, particularly by offering a backup for the general public Central Authority servers. These are the servers that host all buyer coverage and configuration settings. In addition they monitor the cloud and supply a central location for software program and database updates, plus risk intelligence.
With the addition of the Personal Coverage Cache, prospects retain a full safety posture throughout a catastrophic failure, together with for unauthenticated customers who require entry throughout that point.
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Personal Functions (ZPA)
Personal purposes are accessed otherwise, whereby they’re rendered successfully invisible to all however these with permission to entry them. That is distinct from a publicly accessible SaaS software, which have to be seen to the web to be found and accessed. This distinction presents a novel set of challenges on the subject of dealing with catastrophic failures.
Zscaler addresses this with a brand new Personal Cloud Controller, a digital equipment that stays in sync with the general public Zero Belief Alternate till a failover occasion happens, or the ZTE is unreachable, for no matter cause. This resolution was initially developed to handle the stringent necessities of the navy DDIL (Denied, Disrupted, Intermittent, and Restricted) use case the place federal businesses want to make sure zero belief entry to vital purposes, even within the occasion of lack of connectivity to the general public cloud. On this occasion, the Personal Cloud Controller takes on accountability for a variety of features, over and above what was beforehand accessible:
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Enterprise Continuity for Endpoints
There’s one other vital use case to cater for. Think about a corporation’s endpoints (laptops, cellular units) had been compromised, as famously happened to Maersk again in 2017. Even when the Zscaler public cloud was operational and reachable, such a corporation may very well be lifeless within the water and not using a method to securely join productiveness units to purposes.
Enter Cloud Browser Isolation for safe, agentless BYOD entry to net purposes. This performance already has a spot within the Zscaler portfolio as an alternative choice to VDI, or to safe using BYOD units. These make the function an ideal match for a catastrophic occasion by enabling an impacted group to make the most of any unmanaged or BYOD system for software entry by way of its browser. Staff merely swap over from their non-functioning company units to proceed their work. Zscaler is ready to stream purposes as pixels to the ‘visitor’ system, which means full safety and coverage controls might be maintained, and knowledge loss prevented.
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Conclusion
In the case of know-how, finally one thing goes to go fallacious. IT professionals the world over spend a very good chunk of their time in search of to mitigate potential influence to productiveness by constructing resilience, in all its varieties. It’s like an insurance coverage coverage, besides that on the subject of enterprise continuity planning for cybersecurity it’s extra: regulatory and compliance necessities in lots of industries demand adherence.
These imperatives have pushed prospects to demand extra capabilities throughout even probably the most catastrophic occasions. With these new industry-first choices from Zscaler, organizations can really feel assured that they are going to expertise little to no influence on their operations. To be taught extra, learn our resolution transient, or watch our on-demand webinar.
