International cybersecurity AI firm Darktrace has appointed Bryce Coté as the corporate’s first Chief Buyer Officer (CCO). Mr. Coté can be in control of creating an distinctive expertise for each current and potential Darktrace shoppers, permitting them to prosper and keep their cyber resilience in a quickly altering risk surroundings.
To offer Darktrace’s increasing group with the best attainable buyer expertise, the Chief Buyer Officer place will enhance communication and integration throughout many shopper touchpoints. Bryce will oversee the combination of Darktrace’s present Buyer Success, Buyer Assist, Risk Evaluation, and Options Engineering departments.
With over twenty years of experience, Coté assists multinational know-how companies in growing and revolutionizing their buyer expertise division.
His most up-to-date place was International Vice President of Buyer Success and Renewals at CyberArk, the place he helped double the ARR development for CSM-led accounts and turned the corporate’s buyer success administration operation right into a proactive, outcome-based group that resulted in 100% emblem retention. Earlier than that, Coté was the Vice President of Buyer Success at LogMeIn, the place he oversaw a cross-business retention program that improved the model’s onboarding of latest prospects and vastly raised buyer engagement on vital accounts.
Previous to becoming a member of LogMeIn, Coté served as Vice President of International Buyer Care at TomTom, the place he managed a employees of over 600 consultants in 40 international locations. His duties included boosting buyer retention and satisfaction whereas recognizing upselling and cross-selling alternatives amongst TomTom’s sizable buyer base.
Bryce Coté made the next assertion on his appointment: “With round 10,000 companies in 110 international locations as shoppers, Darktrace helps cyber defenders who’re important to sustaining the safety of their corporations and your complete globe every day. By no means has Darktrace’s AI know-how been extra essential. I am excited to get began on enhancing and fortifying the expertise in order that we are able to work with our shoppers to assist them construct extra resilient corporations.”
Chief Govt Officer Jill Popelka of Darktrace acknowledged: “Darktrace has had unbelievable success delivering its cybersecurity options pushed by AI to companies worldwide. We at the moment are beginning a brand new chapter with Thoma Bravo’s assist to broaden internationally and develop our firm in order that it could possibly finest help our shoppers of their efforts to stay cyber resilient in a quickly altering risk situation. With the shopper expertise on the forefront of our technique, these modifications to our govt group assure that we now have the most effective management group in place to develop our firm effectively and sustainably. As we go on our transition path from a UK digital success story to a worldwide cybersecurity chief, Bryce’s excellent monitor file of manufacturing unparalleled shopper experiences can be essential.”
